UK Review Management

Your reviews deserve better than silence.

GuestReply manages your reviews across Google, Facebook, TripAdvisor, Trustpilot, and Yelp. We respond to every single review, optimise your business profile, and help you earn more 5-star reviews. Done for you.

See it in actionFrom £79/month · Unlimited reviews · No contract · Cancel anytime
97%
of consumers read reviews before choosing a business
6
review sites checked on average before making a decision
5%
of UK businesses actually respond to their reviews
2.8×
more trustworthy when a business responds to reviews
Platforms we manage

Every review site that matters. One team.

Consumers check an average of six review sites before choosing a business. We make sure you're covered on all of them.

🔍
Google
Business Profile
📘
Facebook
Recommendations
🦉
TripAdvisor
Management responses
⭐
Trustpilot
Business reviews
📍
Yelp
Business reviews

Hospitality businesses also get Booking.com, Expedia, and Apple Maps included at no extra cost.

Our services

Everything your online reputation needs. Done for you.

We don't sell software you have to learn. We do the work. Every response is written by a real person. Every profile is optimised by hand.

💬

Review Responses

Every review across all platforms responded to within 24 hours. Each reply is unique, references what the customer actually said, and sounds like it came from you. Unlimited reviews, every month.

All plans
📊

Profile Optimisation

We audit your Google Business Profile and fix what costs you visibility. Categories, services, description, photos, Q&A. The things that decide whether you appear in the local map pack when someone nearby searches for what you do.

Full Management
⭐

Review Growth

A compliant system to turn happy customers into reviewers. Custom review links, QR codes for your premises, and follow-up messaging timed to land right after a great experience. More genuine reviews means higher rankings.

Full Management
🛡️

Negative Review Handling

Reviews that break platform guidelines get flagged for removal. The rest get a response that turns your worst review into proof of your professionalism. Future customers judge you by how you handle complaints.

All plans
📈

Monthly Reporting

Review volume, customer sentiment, local search performance, and competitor comparison. No jargon, no dashboards to log into. A plain-English report that tells you exactly where you stand and what changed.

Full Management
🏢

Multi-Location

Each branch managed individually with location-specific responses that reflect the staff and experience at that site. Consistent brand voice across every location. Tailored pricing for three or more branches.

Custom pricing
See it in action

Real reviews. Our responses.

This is what your customers see when we manage your reviews. Specific. Human. Posted within hours, not days.

★★★★★
Sarah M. — Hotel, Google review
"Absolutely gorgeous hotel. James on reception went above and beyond to sort our room when we arrived early. The sea view was stunning and breakfast was one of the best we've had in Cornwall."
Our response — posted within 4 hours
What a lovely thing to read, Sarah. James will be chuffed when he sees this. He's brilliant at making sure early arrivals feel looked after rather than like they're putting us out. Really glad the sea view and breakfast lived up to expectations. Hope we see you back in Cornwall before too long.
★★☆☆☆
David T. — Restaurant, TripAdvisor review
"Room was fine but we waited 40 minutes for food in the restaurant on a quiet Tuesday night. When it arrived, my steak was overcooked. Staff didn't seem bothered when we mentioned it."
Our response — posted within 2 hours
David, thank you for being straight with us. A 40-minute wait on a quiet night isn't good enough, and the steak issue should have been picked up before it left the kitchen. What concerns us most is that the team didn't respond properly when you raised it. We've spoken with the restaurant manager about this. If you'd be willing to give us another chance, please drop us an email and we'll make sure the experience matches what we're capable of.
★★★★★
Claire & Mark — Dental practice, Facebook
"Third visit now and the whole team is wonderful. Dr Patel explained everything clearly and made what I was dreading completely painless. The reception staff are always so welcoming too."
Our response — posted within 6 hours
Three visits in and still feeling this positive is exactly what we aim for, Claire. Dr Patel will really appreciate you mentioning him by name, and we'll make sure the reception team see this too. Knowing the whole experience feels right from the moment you walk in matters a lot to us.

Names and details changed for privacy. Based on real reviews from UK businesses.

How it works

Live in under five minutes.

1

Grant us access

Manager access on Google, Editor on Facebook, user access on TripAdvisor. Takes a few minutes per platform. You stay as owner everywhere and can revoke access in two clicks, any time.

2

We get to work

Every review gets a unique response within 24 hours. Your Google profile gets audited and optimised. Review growth tools set up. You don't need to lift a finger.

3

You see the results

Monthly report on review trends, local search performance, and competitor benchmarking. You run the business. We handle the reviews.

Pricing

Simple, honest pricing.

Unlimited reviews across every platform. No setup fees. No contracts. No surprises.

Essentials

£79/mo
per location · unlimited reviews
  • Every review responded to within 24 hours
  • Google, Facebook, TripAdvisor, Trustpilot, Yelp
  • Personalised, human-written replies
  • Professional negative review handling
  • Review flagging for guideline violations
  • Cancel anytime
Get started

Full Management

£199/mo
per location · unlimited reviews
  • Everything in Essentials
  • Google Business Profile optimisation
  • Local search ranking improvement
  • Review growth system setup
  • Competitor review benchmarking
  • Monthly performance report
Get started

Multi-location? Tailored rates for 3+ branches. Hospitality clients get Booking.com and Expedia included. Get in touch.

Questions

Frequently asked

How much does Google review management cost in the UK?
Most UK agencies charge £200-800 per month for review management. GuestReply starts at £79 per month per location for unlimited review responses across Google, Facebook, TripAdvisor, Trustpilot, and Yelp. Our Full Management plan at £199 per month adds Google Business Profile optimisation, review growth, competitor benchmarking, and monthly reporting.
Should I respond to every Google review?
Yes. Businesses that respond to at least 75% of their reviews are perceived as 2.8 times more trustworthy. Google's own local search algorithm also rewards businesses that engage with reviewers consistently. Responding to positive reviews reinforces what you do well. Responding to negative reviews shows future customers you take feedback seriously. Both matter.
Can someone else respond to my Google reviews for me?
Yes. Google Business Profile has a Manager access level specifically designed for this. You add us as a Manager, which lets us respond to reviews and update your profile. It does not give us access to your finances, your website, or your password. You remain the owner and can remove our access in two clicks at any time. The same principle applies on Facebook, TripAdvisor, Trustpilot, and Yelp.
How do Google reviews affect my local search ranking?
Google uses three main factors for local rankings: relevance, distance, and prominence. Reviews contribute to prominence. The quantity, quality, and recency of your reviews all influence how prominently you appear in the local map pack. Responding to reviews signals to Google that your business is active and engaged, which further boosts your visibility.
Who writes the responses?
We do. Every response is written by a real person who reads the full review. No templates, no copy-paste, no generic replies. Each response references the specific details the customer mentioned, whether that's a staff member's name, a particular product, or a specific experience.
Which platforms do you cover?
Google, Facebook, TripAdvisor, Trustpilot, and Yelp as standard on both plans. For hotels and hospitality businesses, we also cover Booking.com, Expedia, and Apple Maps at no extra cost. We respond everywhere your customers are leaving reviews.
What's the best way to get more Google reviews?
Timing is everything. The best results come from asking customers right after a positive experience, making it easy with a direct review link or QR code, and never incentivising reviews (which violates Google's terms). Our Full Management plan includes setting up a compliant review growth system with custom links, QR codes, and follow-up messaging.
Can you remove negative Google reviews?
If a review violates Google's content policies (spam, fake, offensive, conflict of interest), we flag it for removal on your behalf. Google reviews the flag and makes the final decision. However, most negative reviews are legitimate. In those cases, a professional, empathetic response underneath the review builds more trust with future customers than the review disappearing.
What types of business do you work with?
Any UK business with online reviews. Hotels, restaurants, pubs, dental practices, car dealerships, estate agents, tradespeople, salons, holiday parks, gyms, veterinary practices, care homes, accountants, solicitors. If your customers leave reviews, we can help.
How quickly do you respond to reviews?
Within 24 hours, every time. Most reviews get a response within a few hours. This includes weekends and bank holidays. Research shows that 53% of consumers expect a response within a week, and 19% expect one the same day. We deliver on both.
Is there a limit on how many reviews you respond to?
No. We respond to every review you receive, every month, across all platforms. Whether you get 5 reviews a month or 50, the price stays the same. Unlimited means unlimited.
Do I need to sign a contract?
No. Month to month. Cancel anytime. We keep clients by being good at what we do, not by locking them in.
Is my data safe?
Completely. Manager access on Google only lets us respond to reviews and update your profile. An Editor role on Facebook lets us respond to recommendations. User access on TripAdvisor lets us post management responses. We cannot see your finances, passwords, or any private data on any platform. You can remove our access at any time with two clicks.
Will this help me rank higher on Google Maps?
Yes. Google's local search algorithm rewards businesses that respond to reviews consistently and have an active, optimised profile. On the Full Management plan, we also directly optimise your Google Business Profile, ensuring your categories, services, description, and photos are all working to improve your visibility in local search results.
Do review responses help with SEO?
Yes. When you respond to reviews, Google indexes that content. Responses that naturally mention your services, location, and business name add relevant keywords to your Google Business Profile. This contributes to your local SEO without any keyword stuffing. It's one of the easiest, most overlooked local ranking signals.

Want to see what we'd write for your reviews?

Send us your business name and we'll draft sample responses for free. No obligation, no pitch. Just proof that we can do this better than anyone.

robby@guestreply.co.uk
or
Open your email app: send us an email
We reply within 24 hours with your sample responses. Every time.